Right at Home, Chicago Metro, in four rows

⚠️ STAGED FOR INTERNAL REVIEW — not cleared for production. Customer sign-off pending. Every [CONFIRM] below needs resolution before publish.

[CONFIRM sign-off: franchise owner + Right at Home corporate brand-use rules. Context-pack styling if partial permission: "Right at Home franchise, Chicago Metro" — no owner name, no location list.]

Updated July 2026

Shift-filling at this Right at Home franchise stopped being bounded by office hours. Vali plugged into the franchise's existing scheduling system — no rip-and-replace, no retraining caregivers on a new app — and now works an open shift at 9 p.m. on a Saturday the same way it works one at 9 a.m. on a Tuesday. Four rows tell the story.

Source: Vali operational logs for this franchise, [CONFIRM: date range]. All four rows publish only with the franchise's sign-off.

The last row is the fingerprint. A shift that broke after close on Friday used to sit untouched until Monday morning; now it gets worked the hour it opens. The first two rows measure the same wait from the scheduler's side: how long an open slot sits before anyone qualified even hears about it. Agencies using Vali report 80% fewer open shifts platform-wide, a vendor-reported figure kept separate from this franchise's own rows.

"[CONFIRM: quote + attribution — suggested source: franchise owner or scheduling lead. Ask for the Friday-afternoon story in their own words: what the open-shift count used to feel like, and what the weekend looks like now.]"

The franchise

A Right at Home franchise serving the Chicago metro area [CONFIRM: territory description, caregiver roster size, weekly shift volume]. Fill rate is the number a franchise runs on: every unfilled shift is billed revenue that never lands, and hours a caregiver wanted but didn't get.

The Friday problem

The weekend schedule was the recurring crisis. [CONFIRM: representative Friday composite with the franchise — open-shift count (was "fourteen" accurate?), whether the Saturday discharge / two Friday call-outs / unassigned Monday-start beats are fair to publish, and the end-of-day cutoff (draft uses 6 p.m.).] A client comes home from the hospital Saturday. Two caregivers call out Friday afternoon, and Monday's new start still has nobody assigned. The old playbook was a scheduler with a spreadsheet and a phone, calling down the roster one caregiver at a time [CONFIRM: calls-per-fill ratio from the franchise — e.g., "twenty calls to fill one shift was a normal week"]. Most calls went to voicemail. The caregivers who picked up were on the wrong side of the metro, or already at their hours cap. At 6 p.m. the scheduler went home, whatever was still open waited for Monday, and so did anything that broke Saturday night.

What replaced the phone tree

Vali builds the candidate list the way a careful scheduler would — qualified for the client's care plan, available, within reasonable travel distance, not about to hit overtime — then contacts those caregivers in parallel, by text and call, holding a real conversation about the shift, the client, and the hours. Every acceptance passes through human review before it lands on the schedule: Vali's Health Assistants check the match first. For the rest of the workflow, see how Vali fits your existing system.

Numbers still to land

Four more franchise figures are staged for this page:

• [CONFIRM: fill rate before vs after, same-period comparison]
• [CONFIRM: median time-to-fill for call-out shifts]
• [CONFIRM: % of fills initiated outside office hours]
• [CONFIRM: caregiver response rate to Vali outreach vs manual calls]

On paper, Vali's category line is "The AI workforce for home care agencies — with built-in human oversight." In this ledger it shows up as row three: scheduler hours that stop going into the phone tree. Vali is HIPAA-compliant and signs BAAs (details at vali.health/baa); to watch an open shift get worked end to end, book a demo.