Business Associate Agreement (BAA)

Vali signs a BAA with every home care agency customer.

Vali is HIPAA-compliant and signs a Business Associate Agreement (BAA) with every home care agency we serve. The BAA covers how Vali handles protected health information (PHI) when filling open caregiver shifts, running caregiver outreach by text and voice, and providing after-hours coverage on WellSky or CareSmartz360.

What the BAA covers

• Permitted uses and disclosures of PHI for scheduling and caregiver coordination

• Safeguards: encryption in transit and at rest, role-based access controls, and audit logging

• Breach notification obligations and timelines

• Subcontractor (subprocessor) flow-down requirements

• Data return or destruction at contract end

How to get a BAA

The BAA is part of our standard onboarding — no extra cost and no negotiation required for the standard terms. Request a copy during your demo or reach out through our contact page.

For Vali's full security posture and security questionnaires, visit our trust portal or contact us.